AI CHATBOT FOR ETSY & SHOPIFY – FOR MR. KRISH
A smart, customer-friendly chatbot solution designed to support sales, answer queries, and improve response time across ecommerce platforms.
- CLIENT MR. KRISH
- YEAR 2025
- CATEGORY AI Automation
RESEARCH
Understanding User Behavior and Platform Limitations
- Analyzed customer interaction patterns on Etsy and Shopify.
- Studied common buyer questions (shipping, product details, custom orders, returns).
- Researched available chatbot frameworks, Etsy API limitations, and Shopify app integrations.
- Reviewed tone, language, and UX preferences for e-commerce audiences.
CONCEPT
Efficient, Friendly, and Always On
- Defined chatbot goals: reduce response time, assist with FAQs, guide customers to the right products.
- Mapped key conversation flows including greeting, inquiry handling, order tracking, and escalation.
- Developed a brand-aligned chatbot personality to match Mr. Krish’s store tone (helpful, warm, and professional).
DESIGN
Conversational UI with Clarity and Intent
- Created clean, mobile-optimized chatbot interface mockups for Shopify store.
- Designed conversation templates with pre-set reply buttons and fallback responses.
- Focused on natural, human-style language that builds customer trust.
DEVELOPMENT
Connected, Tested, and Ready to Serve
- Built and trained the chatbot using an AI framework (Dialogflow, GPT API, or Tidio for Shopify).
- Integrated with Shopify for product lookup, cart assistance, and basic analytics.
- For Etsy, offered external chatbot support via web embed + email fallback option.
- Conducted multi-device testing and added real-time fallback for complex inquiries.
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