● Technical Assistance: Provide basic technical support to end-users, diagnosing and resolving issues related to software, hardware, and network connectivity via phone, email, or chat.
Jan 2019 to Aug 2021
Executive – IT | Light & Shade (Pvt) Ltd
● Experienced Network & Computer Systems Administrator with a focus on providing comprehensive IT support for a workforce of 200 employees.
Aug 2021 to Aug 2022
Director | Genial IT Solutions
● Global Client Projects: Manage and deliver IT services, web design, and social media marketing solutions for international clients through platforms like Fiverr and Upwork, ensuring timely and high-quality project completion.
Sep 2022 to May 2023
1st Line Technical Support Engineer | NEC Software Solutions
● Customer Interaction: Provide initial technical support via phone, email, and chat, diagnosing and resolving basic hardware, software, and network issues for end-users.
May 2023 - Present
2nd Line Technical Support Engineer | Tillmax - London
● Customer Interaction: Provide initial technical support via phone, email, and chat, diagnosing and resolving basic hardware, software, and network issues for end-users.
August 2019 - Present (5 years 10 months)
Co-Founder - Weird Crowd
● Customer Interaction: Provide initial technical support via phone, email, and chat, diagnosing and resolving basic hardware, software, and network issues for end-users.